Privacy Policy for Virello
Last updated: January 1, 2025
Welcome to Virello. We are committed to protecting your privacy as you explore our assortment of essential AI-enabled home appliances, including robotic vacuum cleaners, intelligent air conditioning systems, automated pet water dispensers, and a diverse range of life-enhancing smart devices. Our website domain is virellone.digital. This policy outlines how we handle your personal information when you visit our site or interact with our products.
Location: Palais des Nations, Avenue de la Paix 14, 1211 Geneva, Switzerland
Phone: +41767652971
Business ID: CHE-269.141.046
1. Information We Collect
We collect information that you provide directly, such as your name, email address, postal address, and phone number when you register for an account, place an order, or contact us. We also gather data about your use of our website through cookies, log files, and similar tracking technologies. Device data may include device identifiers, usage patterns, and product interaction details to improve functionality and user experience.
2. How We Use Your Information
Your personal data enables us to:
- Process and fulfill your orders for AI-enabled appliances.
- Provide customer support and respond to inquiries.
- Send updates, newsletters, and promotional materials if you opt in.
- Analyze trends to enhance product performance and service quality.
- Detect and prevent security incidents, misuse, or unauthorized access.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to recognize you on repeat visits, remember your preferences, and measure the effectiveness of our content. Types of cookies include:
- Essential cookies for site functionality.
- Performance cookies to collect anonymous usage statistics.
- Preference cookies to remember choices you make.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect site performance and features.
4. GDPR Compliance
If you are located in the European Economic Area, the United Kingdom, or Switzerland, data protection laws provide you with rights regarding your personal data. We process your information based on lawful grounds such as your consent, performance of a contract, legal obligations, or legitimate interests. You have the right to:
- Access your data and request a copy.
- Correct inaccurate or incomplete information.
- Request deletion of data when no longer necessary.
- Restrict or object to certain processing activities.
- Receive your data in a portable format.
- Lodge a complaint with a supervisory authority.
To exercise these rights, please use our contact form or reach out to our data protection team.
5. Data Security
We implement technical and organizational measures to safeguard personal data against loss, unauthorized access, disclosure, or alteration. However, no method of transmission over the internet is completely secure.
6. Third-Party Services
We may share data with trusted service providers that help us deliver, analyze, and improve our products and services. These third parties are bound by confidentiality obligations and may only use your data for the purposes we specify.
7. Your Rights
You may at any time review, update, correct, or delete your account information by logging into your account settings or contacting us. You may also unsubscribe from promotional communications by following the instructions included in such messages.
8. Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date.
9. Contact Information
If you have questions about this policy or our data practices, please contact us via our contact form, by mail at Palais des Nations, Avenue de la Paix 14, 1211 Geneva, Switzerland, or by phone at +41767652971.